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Customer service

Find the answers to frequently asked questions or contact us directly.
​Customer service speaks English.


Phone 01793 616 068

Monday - Friday

8.30 am. - 4.30 pm


Pencil Creativ Company (UK) Ltd - 2 Pine Court - Kembrey Park Swindon - Wiltshire, SN2 8AD 

Helle from customer serviceHelle from customer service


Normally, we will deliver your items within 7 working days from receipt of your order (deliveries to Scotland may take longer). We will deliver orders over £30.00 nett. free of charge.*

* special conditions apply for wholesalers


Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door.

Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice.

Schools, local authorities, clubs, organisations:
You may apply for an “Account” after completing a credit application. There is no minimum order value and no handling charges.


Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package.

Please DO NOT return goods without prior agreement.


Options regarding complaints

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here -
When filing a complaint, you must state our email address:

Request a consultation

We would be happy to visit you if, as a wholesaler, a buyer, a local authority, a club, or an organisation, you are seeking advice or inspiration from a face-to-face consultation. We offer a nationwide service, undertaken by our trained consultants, who offer an overview of our extensive product range and sense of attention-to-detail in both sales and the creative processes in which materials may be used and combined.

All wholesale orders are normally delivered within 4-5 working days.

About Creativ Company

Fax: 01793 496 840

Bank details


Creativ Company (UK) Ltd

Bank: Lloyds TSB
Account number: 00776700
Sort code: 30-98-41

Terms and conditions

Read all the terms and conditions here.

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Copyright © 2013-present Creativ Company Ltd. All rights reserved | 2 Pine Court | Kembrey Park | Swindon | Wiltshire | SN2 8AD | 01793 616 068 |